Help Center

Artwork specifications & order support.

Learn how to set up vector cut-lines, configure bleeds, track your custom print orders, and design premium printed assets.

Ordering & Proofing Workflow

How does the digital proofing process work? +

Once you submit your custom print order, our pre-flight print technicians inspect your artwork dimensions, vector boundaries, and bleed spacing. Inside 2 working hours, we email you a high-fidelity digital proof mapping exact cut-lines (magenta) and safe margins (cyan). We only start printing after you click "Approve Proof" online.

Can I edit or cancel my artwork after proof approval? +

Because we pride ourselves on quick turnarounds, approved proofs are automatically queued into nesting software and sent directly to digital press beds or wide-format latex printers. Once approved, we cannot edit or cancel the layout. Please audit spelling, font outlines, and colors prior to clicking approve.

Do you have minimum order quantities (MOQs)? +

We operate a versatile, digital press room designed for maximum flexibility. You can order single satin posters or retractable banner stands immediately. Certain high-volume stationery packs or custom signs have low standard minimum orders to account for mechanical setup times.

Artwork Setup & File Specifications

What print file formats do you accept? +

For crisp, high-definition print quality, we highly recommend vector files saved as PDF, AI, EPS, or SVG with fonts converted to outlines. If you are uploading raster artwork (e.g. photos), we accept high-resolution PNG, TIFF, or PSD files saved at a minimum of 300 DPI at actual print size.

What are bleeds, and how do I configure them? +

Bleed is the artwork area that extends beyond the actual trim line of your product. Because mechanical paper cutting can shift slightly (up to 1/16"), extending background graphics into the bleed zone ensures no raw paper borders are visible on the cut edges. Please include a standard 0.125" (3mm) bleed margin on all edges of your artwork files.

Should my artwork files be in CMYK or RGB? +

All commercial press beds print in CMYK ink grids. If you upload artwork in RGB (web colors), our automated system will convert it to CMYK. Because RGB colors appear brighter on backlit glass screens than in raw matte inks, some color shifts may occur. For exact color accuracy, please design and export your files in the CMYK workspace.

Shipping & Logistics

Do you offer blind shipping for design agencies? +

Yes! If you are managing print collateral for a client, we offer blind shipping where the packages contain absolutely zero invoices or local branding. The shipping label displays your business details as the shipper. Your clients receive their premium custom prints believing it came straight from your office.

What are your standard turnaround and shipping times? +

Our prepress production timelines are designed for quick turnarounds. We ship directly from our production facility. Ground delivery and express options are available. Delivery tracking details are automatically generated and emailed once your prints leave our facility.

Still Confused?

Get direct pre-flight assistance.

Not sure if your vector file cut-lines are closed path loops? Submit a quick support request to our pre-flight print technicians.

Contact Prepress Technicians